WWT Website Development Support and Maintenance
Support for Client Websites and Plugins
We extend our exclusive support services to all our clients, providing an amazing one on one experience to all of them with the following support services:
Complaint Support Through Ticket
For the very purpose of providing an exclusive support to our clients, we have developed a support system where each of our registered clients can generate support ticket by mentioning their request or query or issue, which will be attended by our expert developers within 24 hours. The system has been designed keeping in mind the privacy concerns of our clients which are why the generated ticket and the service or support feature provided remains exclusively available to the client (not visible to any other client or general user).
Support Through Consumer Support Forums
Do you have a question or query that you think is quite common or might have been already solved or covered by our experts and clients? If so, you can utilize the option to get support via our online support forum where you can ask your queries or present your issue. Our expert or experienced members of the team will get back to you as soon as possible with the solution. As this is not exclusive, your query and solution are available to all our registered clients and users for knowledge purposes.
Seeing this as an open bulletin, we encourage our experts, users as well as customers to discuss the products and services while our product team would be informing of any recent update or upgrade in the developed extensions or website and applications.
Customer Support Through E-mails
If you were more comfortable in elaborating your issue or query on electronic mail, we would be glad to be of any assistance to you and will provide you complete support to get through with the issue. Both our clients and new users can use this feature and the solution provided remains exclusive.
Throughout Maintenance of Themes, Templates, Websites and Plugin Codes
With ever changing times, only the strongest survives which is why we at World Web Technology leave no room for stagnant designs and codes. Every single design of theme, template, and code or plug-in undergoes rigorous analysis after which new features or updated patches are induced or seeded into the original work. To all its clients, World Web Technology provides thorough maintenance services such as:
Be it a simple web template, a complex theme design or a multi-functional plugin extension- we at World Web Technology make sure that each and every product of ours undergoes proper code update to make it usable even after changes have been induced in the environment or platform. Our regular code update sets us apart from other service providers, which is why we can improve the satisfaction of all our loyal customers and clients.
Elimination of Security Issues and Bugs
Our objective of serving our clients in the best possible way has always made us strive hard to deliver nothing short of perfection. However, coding faults or bugs might creep in which may not halt the functionality of the plugin or website but can act as potential vulnerabilities. To correct that, we constantly work on our products’ maintenance to ensure elimination of all reported bugs and security issues while our testing team works exclusively in finding new ones and fixing them (if any).
Documents and Manifest Update
It becomes too tedious a task to analyse the code and understand the concept behind the latest update or fix in our products. To help our users and clients understand it better, we also update our product documents and manifest constantly. This helps the users and other developers to keep a track of our latest fixes and developed patches along with newly introduced enhanced features and functionalities. Any user or registered client has the opportunity to view these documents and understand the concept and motive behind the latest code update.
If you’re facing any issues with your plugins, website hosting or design compatibility and development alterations, feel free to drop us a message and ask more from our team expert who would respond to you within 24 hours.